Returns Policy

If your purchase from LUMA GOLD fails to meet your expectations for ANY reason, simply send your item back to us within 10-days from receipt and you will get 100% Money Back on your purchase. You must send the return back to us via insured postal service, such as UPS, FED EX or USPS.


Notify Us First: Email or call us to notify us of the return, so we can give you an RMA number to put in your package and be looking out for it.

Call us: 571-499-3429
Email us: return (at)

Pack Items: Pack all items securely, including original jewelry pouch, tag and a copy of your receipt/invoice, along with the RMA number we will provide to you.